A more convenient meeting booking system for both customers and staff
Previously, customers had to ring the telephone banking service to book an appointment, which involved waiting times and manual processing. The aim was to create a digital booking solution where customers could choose an available slot and the right adviser themselves, without having to contact the branch by telephone.
A digital booking solution developed to meet the organisation’s needs
The solution was My Bookings, a bespoke booking system that we have developed ourselves. The service allows customers to easily book appointments online by selecting both an adviser and a time that suits them. The solution also makes it possible to reschedule appointments where necessary, which provides greater flexibility and reduces the administrative burden.
A more efficient booking process and a better customer experience
The new digital booking solution has made booking meetings both easier and more accessible. Customers can book and reschedule their meetings themselves at a time that suits them, whilst the workload on the call centre has been reduced. The result is a smoother booking process, more efficient administration and a better experience for both customers and staff.
What the customer says about the partnership
”Rely IT are incredibly cooperative and responsive. If we have a request for further development of the system, they almost always find a solution straight away. The staff are service-minded, helpful and maintain close dialogue with us to continuously improve our work.”
