TRV Färjerederiet needed a modern, reliable ticketing system that simplifies ticket purchases, improves the customer experience and streamlines internal administration. Together with us, we developed a digital platform with a traveller app, web and full integration with existing ANPR cameras and ticket machines - a solution that makes the ticketing process faster, easier and future-proof.
Challenge
TRV Färjerederiet needed a modern and reliable ticketing system that could be seamlessly integrated with existing ANPR cameras and ticket vending machines at the ferry berths.
The aim was to improve the customer experience, simplify the ticket purchase process and streamline internal administration.
Solution
We developed a comprehensive digital platform including new purchase channels in the form of a traveller app and web, an administrative system for TRV Färjerederiet and integrations with existing ANPR cameras and ticket machines.
The traveller app makes it easy for customers to:
- buying and managing tickets
- planning journeys
- change the registration number
- access traffic alerts
The system supports multiple payment methods including Klarna, Swish and bank cards - increasing accessibility for all types of travellers.
The ticketing system is built with modern technology and fulfils high standards of information security, performance and scalability.
The digital platform gives TRV Färjerederiet better control over ticket sales, reduces the administrative burden and offers a future-proof solution that can evolve with the needs of the business.
Outcome
The new ticketing system has improved both the traveller experience and internal efficiency. Ticket purchases and administration are now much smoother and the integrations with ANPR cameras and ticket machines work without interruption. TRV Färjerederiet has gained greater insight into sales data and can more easily follow up, analyse and optimise operations.
Passengers appreciate the faster and more user-friendly ticketing process, as well as the possibility to get early information in case of traffic disruptions in order to plan alternative travel routes.
