A smart system for efficient meeting booking - My Bookings
This booking system is designed to simplify and streamline meeting bookings for both customers and employees. The solution is available around the clock and increases availability while reducing administration and freeing up more time for value-creating work. The system is adapted to the needs and working methods of the organisation.
Booking the right time, place and service is quick and easy. The solution can be easily branded according to the company's graphic identity and provides a consistent and professional customer experience. Secure data management and compliance with GDPR is an integral part of the platform. All information is stored on servers in Sweden and the system can be used in several different industries.
A proven solution for banks too
The system is used in organisations with high demands on security and structure. In the banking sector, several players have seen clear benefits in the form of a better overview, more efficient working days and an improved customer experience. In collaboration with Sparbankerna, the solution has been customised to their needs in terms of functionality, security and appearance.
Customers can
- Book meetings at their convenience
- Choosing an adviser at the time of booking
- Get the booking directly linked to the right calendar
It creates a smooth meeting flow and better planning for both client and advisor.
Benefits for the customer
For the customer, the solution means a simple and accessible booking experience that works around the clock. It's easy to see available times and choose the combination of time, place and service that suits them best, whether the meeting is digital or physical.
The customer is given the opportunity to
- View and manage your booked appointments
- Change or cancel if necessary
- Get confirmation and reminder via SMS
- Using the optional digital waiting room with QR code
Benefits for staff
When customers book themselves, administration is reduced and staff can focus on the meeting. The administration interface manages appointment bookings, schedules and all information displayed to customers. In case of incoming phone calls, staff can quickly help to find a suitable time.
Staff can, for example
- Managing your own and colleagues' meetings
- Moving meetings in case of illness, for example
- Get clear notifications of changes
- Synchronise bookings with Outlook
- See bookings in a mobile-friendly view
Administration, reports and follow-up
The platform offers powerful tools to create structure and control in your organisation. The administration makes it easy to adapt the system to the needs of the organisation.
Administrative functions include
- Management of schedules and working hours
- Management of authorisations and services
- Management of resources such as meeting rooms
Reports provide the opportunity for follow-up and analysis of what is most important to the organisation. All customer data in the reports is de-identified and handled according to GDPR.
Security and GDPR
The solution is web-based and mobile-friendly with login via BankID or password. All data is stored in Sweden and no suppliers are located in third countries. De-identification of both customers and users is built in, ensuring high security and full compliance with GDPR.
